Fooxury

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Faq

Frequently Asked Questions.

01. Fooxury

What countries do you ship to?

We ship our products to a wide range of countries worldwide. Please contact our customer service for specific details.

What payment methods do you accept?

We accept a variety of payment methods, including CIF, CPT, DDP, FOB, DAP, FAS INCOTERMS. You can find a list of accepted payment methods during the checkout process

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment on our website.

02. Shipment

What are your shipping rates and delivery times?

Our shipping rates and delivery times vary depending on the destination and the shipping method chosen. You can find detailed information about shipping rates and estimated delivery times during the checkout process.

Do you offer international shipping?

Yes, we offer international shipping to most countries. However, there may be some restrictions or additional charges depending on the destination. Please contact us for more details.

When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

03. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

Are your products natural/vegan-friendly?

We offer a range of products to suit various dietary preferences and lifestyles. You can find detailed information about the ingredients and certifications of each product on our website.

Do you offer wholesale or bulk ordering?

Yes, we offer wholesale and bulk ordering options for select products. Please contact our sales team for more information about wholesale pricing and ordering requirements.

04. Returns, exchanges and complaints

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer service team within 10 days of receiving your shipment for assistance with returns or exchanges.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.